Shipping & Delivery Policy

1.What countries does FANSONG ship to?

Currently, FANSONG‘s Shipping&Delivery policy covers the United States, the United Kingdom, Canada, Australia, Germany, France, Italy, Spain and Singapore. We plan to expand to more countries in the future.

2.How much does shipping cost and when will I receive my order?

CountryEstimated Delivery TimeUnited States7-21 business days FREE shipping United Kingdom7-21 business days FREE shipping Spain7-21 business days FREE shipping Italy7-21 business days FREE shipping Germany7-30 business days FREE shipping France 7-30 business days FREE shipping Canada7-21 business days FREE shipping Australia7-21 business days FREE shipping  Singapore7-21 business days FREE shipping Note:This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

3.How can I track my order?

After placing your order, you may receive a shipping confirmation email from FANSONG. Please click on the link provided in the email to view the up-to-date tracking status of your package. You can also contact our dedicated customer support team at http://www.fansongworld.com/contact to check the status of your order.

4.How do I change my shipping method after placing an order?

Unfortunately, once an order is placed you will not be able to change the shipping method. Be sure to double check before giving the go-ahead!

If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out. 

5.What should I do if my package is lost?

If you feel that your package is lost or missing, please contact our support team at http://www.fansongworld.com/contact as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 5 to 7 business days to process. We will do our best to handle your case quickly.

6.What if I have a problem after my order has been delivered?

A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please contact us at http://www.fansongworld.com/contact within three business days of receiving your order with a detailed description of the issue(s) you are having along with any other relevant information:

(1). Damaged items in the package.
(2). Items in the package are not the products you ordered or some items are missing.
(3). The package is marked as having been signed for on the courier’s website, but you did not receive the package.

Our passionate customer support team is happy to help with any questions or concerns. If you'd like to speak with a member of our support team, please visit our contact us page.

• Wipe fingerprints off your case with a soft microfiber cloth — say bye to greasy smudge face!
• Skip harsh alcohol & bleach for silicone/clear cases, mild soapy water keeps them fresh longer.
• Keep PU leather iPad covers out of blazing sun, or they’ll fade and crack like old leather boots.
• Don’t squish your phone case under heavy books, no one wants a warped, misshapen shell!
• Tuck your digital gear into dry storage bags on trips, moisture is the invisible enemy.
• Polish tempered screen films with lens wipes for crystal-clear scrolling & gaming fun.