FANSONG Shipping & Delivery Policy – Free Worldwide Shipping

1. Which Countries Do We Ship To?

Currently, we deliver to the following key markets:

United States
United Kingdom
Canada
Australia
Germany
France
Italy
Spain
Singapore

We are actively working to expand to more countries. In fact, we ship worldwide, with a primary focus on Europe and America. If your country is not listed above, please see the delivery information in Section 2 – you will also see accurate shipping options and estimated dates in your shopping cart at checkout.

2. Shipping Costs & Estimated Delivery Times

All orders qualify for FREE shipping – no minimum purchase required. Delivery times are grouped by the same shipping windows for your convenience:

Estimated Delivery Time (business days)	Destinations	Shipping Fee
7 – 21 business days	United States, United Kingdom, Canada, Australia, Italy, Spain, Singapore	FREE
7 – 30 business days	Germany, France	FREE

For all other countries and regions not listed in the table:
Shipping remains FREE, and the typical delivery window is 7 – 30 business days. The exact delivery estimate for your location will be clearly displayed in your shopping cart before you place your order.

Important note: These timeframes are estimates only. Actual delivery may be delayed due to force majeure, natural disasters, severe weather, war, public holidays, or other events outside our control.

3. How to Track Your Order

Once your order is dispatched, you will receive a shipping confirmation email from FANSONG containing a tracking link. Simply click that link to view the real‑time status of your package.

You can also check your order status at any time by visiting our contact page and reaching out to our support team – we are happy to assist with any tracking queries.

4. Can I Change the Shipping Method After Placing an Order?

Unfortunately, we cannot modify the shipping method once an order is confirmed. Please double‑check your selected option before completing checkout.

If you need to cancel your order, you will receive a full refund provided the order has not yet been shipped. Once the package has been dispatched, cancellations are no longer possible.

5. What If My Package Is Lost?

If you suspect that your package has been lost or missing, please contact our support team immediately via our contact page. We will initiate a thorough investigation with the carrier.

After we have gathered all necessary details, the investigation typically takes 5 to 7 business days. We will keep you updated and work diligently to resolve the issue as quickly as possible.

6. What If I Have a Problem After Delivery?

To help us address your concerns promptly, please provide timely notification and valid proof (e.g., photos, order number). If you encounter any of the following issues, contact us within 3 business days of receiving your order, with a clear description and supporting evidence:

Damaged items inside the package.
Wrong items received or some items missing from your order.
The courier tracking shows “signed for” but you have not actually taken delivery.

Our passionate customer support team is ready to help with any questions or concerns. You can reach us through our contact page – we also offer phone support upon request.

For additional assistance, please visit our Help Center or email us at fansongstore@gmail.com. We value every customer and strive to make your shopping experience smooth and enjoyable.