Shopping FAQs-Common Customer Queries

 

FAQ

1.What do I do if I have received a faulty product?

Click our contact page or email fansongstore@gmail.com. Please attach clear‑shot product photos and valid purchase proof. Our support team will offer help for your defective fanny pack, waist pouch, phone case and custom OEM‑ODM accessories.

2.Do you ship internationally?

Yes, we ship worldwide for all our eco‑friendly phone cases/Tablet cases and bespoke daily‑carry accessories.

3.How long does it take to process an order?

Orders placed on weekends will be processed on the following business day. Order‑processing time may extend during promotional seasons and peak‑volume periods for wholesale custom fanny‑pack orders. Please allow 2‑4 business days for standard order processing after checkout.

4.How can I track my order?

Once your parcel containing waist pouches or everyday accessories is dispatched, you will receive a dispatch notification email. Shortly afterwards, another email with complete tracking details will arrive for you to track your shipment journey.

5.Credit Card Details

For the checkout security of buyers shopping for fanny packs, protective phone cases and custom‑made accessories, our system never stores your credit‑card numbers. All credit‑card information will be transmitted straight to our encrypted payment gateway right after submission.

6.Hello, I haven't gotten any email confirmation?

We send out an order‑confirmation email right once your payment for waist‑pouch and accessory orders succeeds. After goods are dispatched, a separate shipment‑notification email will be delivered.

Your order number can be found in the confirmation email, and shipment notifications contain tracking numbers and courier information.
If these emails never arrive, check your spam or junk mailbox. You may also have submitted an incorrect email address at checkout for your custom‑accessory purchase.

7.REFUND

Click our contact link or send emails to fansongstore@gmail.com for refund‑related enquiries. Click the dedicated link to view full‑scale return‑policy information.
Non‑defective fanny packs, phone cases and daily carry‑on accessories qualify for returns within 30 days after purchase. Refunds and replacements can only be arranged once returned‑goods reach our warehouse.

Inspect your delivered items on arrival. Returned merchandise needs to stay in original, resale‑ready condition. Notify our support team beforehand if your received product is faulty.

Original delivery fees are non‑refundable, except for shipments with defective merchandise or wrong custom‑ordered accessories.