1.What do I do if I have received a faulty product?

Contact us Clcik here or send email to fansongstore@gmail.com providing photos and proof of purchase, and our team would love to assist further.

2.Do you ship internationally?

Yes, we ship worldwide.

3.How long does it take to process an order?

If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale or busy periods. We recommend allowing 2-4 business days from placing your order.

4.How can I track my order?

When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after with your tracking information which you can use to follow your parcel’s journey. 

5.Credit Card Details

To ensure customer security, no credit card number is ever stored in our system. Your credit card details will be passed to the payment gateway as soon as they have been collected.

6.Hello, I haven't gotten any email confirmation?

First, we will send the Order confirmation email after you place and pay the order successfully. Second, the shipment notification email will be sent out after the package has been shipped out. There is the order number in Order confirmation email, while there is the tracking number and the carrier in the shipment notification email.

If you haven’t received these emails, they may be into the spam or junk file. Or you may enter the wrong email address into your order information. Please check it.


Contact us Clcik here or send email to fansongstore@gmail.com

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We can only accept non faulty items returned to us within 30 days of purchase. All items must be returned to us before a refund or replacement is issued. Please thoroughly inspect any item your order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect.