
Got questions? We’ve got answers.
Find quick answers for retail customers and wholesale partners, covering product quality, OEM/ODM, bulk orders, shipping and after-sales.
Get it now →What makes FANSONG cases & bags different?
Built with our in-house manufacturing quality control. Our phone/tablet cases and weekend bags use durable, eco-friendly materials, designed for daily use and travel, suitable for both personal use and resale.
Can I do OEM / ODM for bulk orders? What’s the MOQ?
Yes, OEM & ODM are available for wholesale buyers. Custom logos, materials and packaging options are supported. Flexible MOQ and mixed bulk orders are welcome. Retail single orders do not support customisation. Email us for a wholesale quote.
What are the shipping & lead times for retail and bulk orders?
Retail: 2–4 business days processing, global delivery 7–15 business days with tracking. Wholesale: Air / sea shipping options available. Lead time can be adjusted for large custom orders. Tracking will be sent once shipped.
What is your return & defective item policy?
Retail: Defective items qualify for replacement with photos & proof of purchase. Unused products can be returned within 30 days. Wholesale: Pre-shipment quality check is available; we offer dedicated after-sales solutions for bulk quality issues.
How to contact support or submit bulk inquiries?
Email fansongstore@gmail.com for all enquiries. Bulk & custom requests will be replied within 48 business hours. Please check your spam folder if you don’t receive our reply.
Let customers speak for us
WHY TRUST US
Safe priority courier shipping
Well‑crafted items with affordable cost
Zero‑cost shipment without extra charges
Support personalized OEM‑ODM orders
