Return & Refund Policy

For non-quality related warranty claims, the buyer is responsible for the return shipping costs and FANSONG will refund the cost of the product itself.

For quality-related warranty claims, FANSONG is responsible for return shipping costs and will refund the total cost of the order. (With multi-product orders, FANSONG will refund the cost of the product itself.)

For quality-related warranty claims, the buyer must provide sufficient proof of their claim, including but not limited to: text description, images, and videos.

Process of Returns:

  1. Contact us via www.fansongworld/contact to obtain a Return Merchandise Authorization (RMA) Number and shipping address.
  2. Write the RMA number on the shipping label on the outside of the package.
  3. Repack the items in their original packing and make sure to use a sturdy protective box to ship the items that are being returned.
  4. Please do not return the product without contacting us, as the address on the original package may not be the same as our return address.
  5. Returns may be rejected if items do not meet the above requirements.
  6. FANSONG is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.
  7. It is not possible to process a request for a refund for non-quality issues with items that have exceeded this 45-day window.
For quality-related issues, please see below.

Warranty Claims for Quality-Related Issue

  1. All quality-related issues for items sold directly by are covered by an extensive warranty, starting from the date of delivery. (see top of page for product warranty timeframes).
  2. Warranties on all replacements follow the same warranty timeframe as the original defective item or have a timeframe of 3 months after being replaced, depending on which is longer. After a product has been fully refunded, warranties are void.
  3. For quality-related warranty claims, where the original item is out of stock and cannot be replaced, it will be replaced with an item of equal value.


  1. The buyer must provide the order number of their purchase made on
  2. FANSONG must document what happens when buyers troubleshoot the product.
  3. Visible proof of the item’s defect is required, such as a photo.
  4. It may be necessary to return an item for quality inspection.
  5. After confirmation of all necessary information, FANSONG will offer a replacement (in-warranty period) or a refund (for first 45 days of the warranty period)

Please Note: More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of the address to which the item was originally shipped.)It is not possible to process a warranty claim for items that have passed their original warranty period.

Not Covered Under Warranty:

  1. Products without sufficient proof of purchase
  2. Lost or stolen products
  3. Items that have passed their warranty period
  4. Non-quality related issues (after 45 days of purchase)
  5. Free products
  6. Repairs through 3rd parties
  7. Damage from outside sources
  8. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  9. Products not received due to the incorrect shipping information provided
  10. Errors in tax calculations due to the incorrect postal code provided

FANSONG is not liable for

• Misuse of the products, or non-compliance of user manual
• Any accidental, indirect or punitive damages incurred from use of FANSONG products, including but not limited to; loss of data, device damage, monetary loss etc.
• Any deliberate distortion or abuse of warranties for personal benefit



If you purchased your product from and made a purchase involving a free accessory, you will need to return the free accessory as well as the unwanted product. If you do not return the free accessory, your return will not be valid.