Return & Refund Policy
For non-quality related warranty claims, the buyer is responsible for the return shipping costs and FANSONG will refund the cost of the product itself.
For quality-related warranty claims, FANSONG is responsible for return shipping costs and will refund the total cost of the order. (With multi-product orders, FANSONG will refund the cost of the product itself.)
For quality-related warranty claims, the buyer must provide sufficient proof of their claim, including but not limited to: text description, images, and videos.
Process of Returns:
- Contact us via www.fansongworld/contact to obtain a Return Merchandise Authorization (RMA) Number and shipping address.
- Write the RMA number on the shipping label on the outside of the package.
- Repack the items in their original packing and make sure to use a sturdy protective box to ship the items that are being returned.
- Please do not return the product without contacting us, as the address on the original package may not be the same as our return address.
- Returns may be rejected if items do not meet the above requirements.
- FANSONG is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.
- It is not possible to process a request for a refund for non-quality issues with items that have exceeded this 45-day window.
For quality-related issues, please see below.
Warranty Claims for Quality-Related Issue
- All quality-related issues for items sold directly by fansongworld.com are covered by an extensive warranty, starting from the date of delivery. (see top of page for product warranty timeframes).
- Warranties on all replacements follow the same warranty timeframe as the original defective item or have a timeframe of 3 months after being replaced, depending on which is longer. After a product has been fully refunded, warranties are void.
- For quality-related warranty claims, where the original item is out of stock and cannot be replaced, it will be replaced with an item of equal value.
- The buyer must provide the order number of their purchase made on fansongworld.com
- FANSONG must document what happens when buyers troubleshoot the product.
- Visible proof of the item’s defect is required, such as a photo.
- It may be necessary to return an item for quality inspection.
- After confirmation of all necessary information, FANSONG will offer a replacement (in-warranty period) or a refund (for first 45 days of the warranty period)
Please Note: More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of the address to which the item was originally shipped.)It is not possible to process a warranty claim for items that have passed their original warranty period.
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have passed their warranty period
- Non-quality related issues (after 45 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Products not received due to the incorrect shipping information provided
- Errors in tax calculations due to the incorrect postal code provided
FANSONG is not liable for
• Misuse of the products, or non-compliance of user manual
• Any accidental, indirect or punitive damages incurred from use of FANSONG products, including but not limited to; loss of data, device damage, monetary loss etc.
• Any deliberate distortion or abuse of warranties for personal benefit
RETURNING YOUR PRODUCT WITH A FREE ACCESSORY INCLUDED:
If you purchased your product from fansongworld.com and made a purchase involving a free accessory, you will need to return the free accessory as well as the unwanted product. If you do not return the free accessory, your return will not be valid.